Effective Date: February 22, 2026
Last updated: April 2026
1 Introduction
Welcome to Contrato, a digital real estate platform designed to connect real estate developers, brokerage and marketing companies, and end-users through a unified digital ecosystem that facilitates property discovery, relationship management, and enhanced communication across the real estate value chain.
Contrato is committed to protecting the privacy of its users and ensuring that all personal data is handled with transparency, security, and accountability, in accordance with applicable data protection laws and regulations in the Arab Republic of Egypt, as well as globally recognized best practices in digital privacy and SaaS environments.
This Privacy Policy outlines:
- The types of personal data we collect
- How we use such data
- Circumstances under which data may be shared
- How data is protected
- User rights in relation to their personal data
- Our obligations regarding privacy and confidentiality
By accessing or using the Contrato platform (including web, mobile applications, or any related digital services), you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2 Scope of Application
This Policy applies to all users of Contrato services, including but not limited to:
2.1 Individual Users / Clients
Individuals who use the platform to search for properties, view listings, communicate with real estate companies, or utilize any available services.
2.2 Real Estate Developers
Entities owning or developing real estate projects that use Contrato to list properties, showcase developments, and engage with potential buyers.
2.3 Real Estate Marketing & Brokerage Companies
Agencies and firms using Contrato to manage leads, list properties, and facilitate client communications and sales processes.
2.4 Internal Teams
Authorized employees and administrative users who access internal dashboards and operational systems of Contrato.
2.5 Platform Visitors
Any individual who accesses or browses the platform without creating a registered account.
3 Data We Collect
In order to provide efficient and high-quality services, we may collect and process the following categories of data:
3.1 Basic Identity Data
This may include:
- Full name
- Mobile phone number
- Email address
- Profile picture (if provided)
- Job title (for business users)
- Company / real estate entity name
3.2 Identity Verification Data
Where required for verification or regulatory compliance, we may collect:
- National ID card
- Passport
- Commercial registration documents (for companies)
- Tax identification documents
- Licenses or permits related to business activity (where applicable)
3.3 Location Data
Subject to your consent, we may collect:
- Approximate location
- Precise geolocation (where enabled)
- Geographic areas of interest
- Location history related to property searches
Such data is used to improve service relevance and provide personalized real estate recommendations.
3.4 Financial Data
In limited operational contexts, we may collect financial-related information such as:
- Business banking details (for corporate accounts)
- Supporting financial documentation for institutional verification
- Billing or subscription-related data (if applicable in future services)
Important Notice:
Contrato does not currently process or store end-user payment card information unless explicitly introduced and communicated as part of future financial services.
3.5 Uploaded Content and Documents
Users and companies may upload:
- Contracts
- Ownership documents
- Property plans and blueprints
- Images and videos
- PDF files
- Identity verification documents
- Any other service-related materials
Such data is processed and stored in accordance with appropriate security standards.
3.6 Usage and Interaction Data
We may collect information regarding how users interact with the platform, including:
- Viewed properties
- Search activity
- Pages visited
- Session duration
- Clicks and interactions
- Submitted inquiries and requests
- In-app activity logs
This data is used to improve platform functionality and user experience.
3.7 Communication and Notification Data
When using communication features, we may collect:
- Internal messages
- Inquiry content
- Communication logs
- Notification history
- Communication preferences
This is used for operational, security, and service improvement purposes.
3.8 Technical Data
We may automatically collect:
- IP address
- Device type
- Operating system
- Application version
- Browser type
- Language settings
- Device identifiers
- Cookies and tracking technologies
- System crash and error logs
4) How We Collect Data
We collect data through the following methods:
- Direct user registration
- Profile updates
- Form submissions
- Platform interactions
- Customer support requests
- Document uploads
- Communication with real estate entities
- Cookies and tracking technologies
- Technical analytics tools
- Authorized third-party integrations
5) Purpose of Data Processing
We process personal data for the following purposes:
- Creating and managing user accounts
- Identity verification
- Improving platform performance and user experience
- Personalizing real estate recommendations
- Enabling communication between parties
- Sending important notifications and updates
- Providing technical support
- Monitoring performance and analytics
- Developing new platform features
- Preventing fraud and misuse
- Complying with legal and regulatory obligations
- Protecting the rights and interests of Contrato and its users
6) Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- User consent
- Performance of a contractual relationship
- Compliance with legal obligations
- Legitimate interests of the platform
- Security and operational requirements
- Administrative and organizational purposes necessary for service delivery
7) Data Sharing
Contrato may share certain personal data only when necessary and in a limited and controlled manner, including the following cases:
- Service Providers: We may share data with third-party vendors such as hosting providers, analytics services, payment processors, and technical support providers, solely to operate and maintain the Platform.
- Legal Compliance: When disclosure is required by applicable law, regulation, legal process, or governmental request.
- Protection of Rights: To protect the rights, property, or safety of Contrato, its users, or others, including fraud prevention and security enforcement.
- Business Transactions: In the event of a merger, acquisition, restructuring, or sale of assets, user data may be transferred as part of the business assets.
We do not sell, rent, or trade personal data for marketing purposes.
8) Data Security
Contrato implements appropriate technical and organizational measures to safeguard personal data against:
- Unauthorized access
- Alteration, disclosure, or destruction
- Accidental loss or misuse
These measures include, but are not limited to:
- SSL/TLS encryption for data transmission
- Role-based access controls within internal systems
- Firewalls and security monitoring systems
- Regular security audits and assessments
However, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security of data.
9) Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including:
- Providing and maintaining services and user accounts
- Complying with legal, regulatory, and accounting obligations
- Resolving disputes and enforcing agreements
Once data is no longer required, it is securely deleted or anonymized, unless retention is required by applicable law.
10) User Rights
Subject to applicable laws, users may have the following rights:
- Right to access their personal data
- Right to request correction or update of inaccurate data
- Right to request deletion of personal data (where legally applicable)
- Right to object to certain processing activities
- Right to withdraw consent where processing is based on consent
Users may exercise these rights by contacting Contrato through the available support channels.
11) Children’s Privacy
The Platform is not intended for individuals under the age of 18 (or the applicable legal age in their jurisdiction).
- We do not knowingly collect personal data from minors.
- If we become aware that data from a child has been collected without verified parental consent, we will take immediate steps to delete such data.
12) Cookies and Tracking Technologies
Contrato uses cookies and similar technologies to enhance user experience, including:
- Storing user preferences
- Analyzing platform usage and improving performance
- Maintaining user sessions and authentication
- Delivering personalized content
Users may manage or disable cookies through their browser settings. However, disabling cookies may affect the functionality of certain features.
13) Changes to This Privacy Policy
Contrato reserves the right to update or modify this Privacy Policy at any time.
- Updated versions will be published on the Platform
- The “Last Updated” date will be revised accordingly
- Continued use of the Platform after changes constitutes acceptance of the updated Policy
14) Contact Us
For any questions, requests, or concerns regarding this Privacy Policy, you may contact us via:
- Email: Info@contrato-app.com
- Contact form available on the Platform
- Customer support channels of Contrato
15) Legal Consent
By using the Contrato Platform, you acknowledge and agree that:
- You have read and understood this Privacy Policy in its entirety
- You consent to the collection, use, and processing of your personal data as described herein
- Your continued use of the Platform is subject to this Policy and any future updates